Fees & Permitted Payments

Key Moment Ltd, trading as KeyMoment (company number 17350405; registered in England and Wales; registered office A6 Kingfisher House, Kingsway, Gateshead, NE11 0JQ). This page sets out the fees KeyMoment charges to landlords and the payments that may lawfully arise from a tenant in connection with a tenancy.

Landlord — Tenant Find fee

• £500 fixed fee per property.
• No VAT currently charged.
• What it covers, subject to the signed service scope: marketing preparation, tenant enquiry handling, viewing coordination, application administration, referencing coordination, Right to Rent administration where agreed, applicant summary preparation, agreed tenancy setup, and landlord final approval of the applicant.
• What it does not cover: inventory and check-in, professional photography beyond the standard package, EPCs, gas or electrical safety certificates, deposit protection fees, portal-specific upgrades, or any ongoing property management.
• There is no requirement for the landlord to purchase ongoing management alongside Tenant Find. The £500 covers the Tenant Find service only. Inventory and check in, professional photography beyond the standard package, EPCs, gas and electrical safety certificates, deposit protection fees and portal specific upgrades are not included and are charged separately if requested.

KeyMoment does not guarantee a tenant, a particular rent, letting speed, referencing outcome, or specific portal placement unless confirmed in writing in a signed service scope.

Tenant — permitted payments

Under the Tenant Fees Act 2019, the only payments a tenant can be required to make in connection with an assured tenancy in England are the permitted payments below. KeyMoment does not charge applicants or tenants an administration, viewing, application, referencing or check-in fee.

• The rent.
• A refundable tenancy deposit, capped by law (typically up to five weeks' rent where the annual rent is under £50,000).
• A refundable holding deposit of no more than one week's rent, to reserve a property.
• Payments in the event of a default (for example a lost key or interest on unpaid rent), only as permitted by law.
• Payments in respect of utilities, communication services, television licence and council tax where the tenancy provides for them.
• A payment for early termination of the tenancy, at the tenant's request.
• A payment to change the tenancy or for a variation, capped at £50 (or reasonable costs if higher).

Rent in advance

Since 1 May 2026, rent cannot be requested or accepted before a tenancy agreement has been entered into by both parties. Once the agreement is signed, up to one rent period of initial rent may be requested before the tenancy starts, and a holding deposit may be set against it. KeyMoment does not receive or hold any of these payments.

Cancellation

Landlord clients receive written Terms of Business before any payment is taken, including cancellation rights. If you are entering into the agreement as a consumer you have 14 days to cancel from the date of agreement. If you ask us to begin work within that period you may be charged for work completed before you cancel.

Client money

KeyMoment does not currently receive or hold rent, holding deposits, tenancy deposits, maintenance funds or other client money. KeyMoment does not operate a client account and is not currently a member of a Client Money Protection scheme.

Any rent, holding deposit or tenancy deposit connected with a tenancy is handled through the route identified in the applicable written tenancy and service arrangements — typically direct between tenant and landlord, or through a government-approved deposit scheme. KeyMoment does not receive, hold, register or protect those funds.

Redress

KeyMoment is a member of the Property Redress Scheme (membership no. PRS059901). Property Redress is free for consumers to use. See our Complaints Procedure for how to raise a concern.

Questions

If you have a question about any fee or payment, contact hello@keymoment.uk.

Last updated: 3 August 2026.